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Top 10 customer service tips (09 Feb 2007)
1. Hire people who have a service attitude. Some people
simply enjoy serving others, their organizations, and even
their communities. The spirit of service dominates their
personality. This attitude of service has nothing to do with
money or background, and people who have this attitude
are not necessarily the most outgoing or bubbly. This type of
person will move your business forward. These people
make the best salespeople as well.
Cultivating the Trust Factor (09 Feb 2007)
In today's highly competitive economy, it is difficult to
maintain a significant market advantage based on your
professional skills alone. Developing a trusting relationship
with your clients is key to your success. No matter what business
you are in, the most powerful value-added you can contribute in
any business relationship is the trust factor.
The 7 Principles of Business Integrity (09 Feb 2007)
If you have integrity, nothing else matters. If you don't
have integrity, nothing else matters. -- Alan K. Simpson
Breaking the Ice and Winning Over the Client! (09 Feb 2007)
Wherever you turn these days you'll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. But hardly anyone touches on the subject of breaking the ice with a new client and winning them over.
Becoming A Solution To Your Customers Problems (09 Feb 2007)
Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don't forget to use your time wisely.
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Write a Business Thank-You Note (09 Feb 2007)
Personally and in business, develop the "Thank You" habit.
How to Easily Increase Your Profits (09 Feb 2007)
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...
Become a Customer Enthusiasm-Guru! (09 Feb 2007)
One thing all successful small business owners have in common is the knowledge that their business is based on enthusiastic customers. Despite their multi-tasking titles of bookkeeper, service provid...
Establishing Yourself as an Expert in the Eyes of Your Customers (09 Feb 2007)
The most important aspect of a successful business is developing the correct mindset toward your customers. And this is not the over used phrase The customer is always right. Actually the correct min...
Customer Service: Stop Sabotaging Your Customer Relationships (09 Feb 2007)
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here...
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Customer Satisfaction Is Your Business (09 Feb 2007)
Regardless of what business you are in ...you are really in the business of satisfying customers. The degree of customer satisfaction you deliver determines the level of long-term success you will achieve in business.
How to Keep Customers (09 Feb 2007)
Wouldn't running a business be a whole lot better if we
didn't have customers? Well, as we know only too well, we do
need customers and lots of them. We want them to stay with
us and we want them to say nice things about us to other
people.
Over Delivering Provides Big Results (09 Feb 2007)
Over promising is a problem only when you under deliver. There are a number of ways that you can over-deliver to your customers or prospects, and as a result create a win-win situation for you both. The following are just a few of those techniques you can use to over-deliver for your clients.
DONT Give Your Customers What They Want! (09 Feb 2007)
It's considered a formula for success: "Give the customer what they want." It can also be a formula for failure.
10 Customer Service Quality Statements to Measure up Against (09 Feb 2007)
Customer service is a fundamental quality that every business must have. The higher the standard, the higher the return on the investments you make. But just how do you measure your performance, in an easy-to-use way? It's really quite simple...
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5 Ways Customer Service Managers are Implementing to Increase Customer Focus (09 Feb 2007)
How would you like to keep 70% of your lost customers?
Minimize The Pain of Check Recovery (09 Feb 2007)
Bad checks are a fact of life for businesses of all sizes. Discover ways small businesses can recover more NSF checks, more easily, without alienating customers.
One Critical Question to Ask Yourself Every Day (09 Feb 2007)
How would it change your business to ask yourself every day, "How does our business need to look and act in the way the customer needs it to look and act?"
You MUST Sweat the Small Stuff (09 Feb 2007)
Poor administration can ruin your marketing and selling efforts. Don't ignore the small stuff, like handling payments, responding to customer queries or making sure you deliver on time. If you get those wrong, you'll lose customers faster than you can replace them.
Managing Your Business When One Client Takes Alot of Your Time (09 Feb 2007)
How to manage the other parts of your business when you are consumed with one client's needs.
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