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New fail-safe system virtually runs 100% on autopilot. Just set it and forget it!
Customers Who Rave About You and Your Service (09 Feb 2007)
In the world today customers are looking for certain qualities in the people they do business with. These qualities have been found by the marketing gurus of the world, and if present, will help you develop a customer base that will be with you for the long haul.
Create a Positive, Upbeat, Can-Do Workforce and Dazzle the Customer with Your Caring! (09 Feb 2007)
Given the choice of dealing with a positive, upbeat employee with a "can-do" attitude or dealing with a disgruntled, distracted, uninterested one, which would you choose? No contest. Customers always...
The Great American Customer Service Unawareness Campaign (09 Feb 2007)
Q: I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. What do you say to that, Mr. Business Expert?
-- Paul W.
Sales Marketing: 10 High Impact Ways To Improve Your Customer Service (09 Feb 2007)
If you want to last a long time in business and succeed,
you must learn how to make your customers happy.
How to Walk the Floor and Talk to Customers (09 Feb 2007)
This may seem a strange topic to introduce. Yet, it is the most under-used skill by many retail managers, but one of the most important roles in their supervision. 1. You Are the Maitre of Your Busi...
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Be A Resource (09 Feb 2007)
What is one of the greatest ways to add value to your business? Nope, it's not giving away free merchandise, offering special discounts, or even creating a preferred customer club. One of the most valuable commodities that you can provide your customers is information.
Make Sure You Get The Customer Perspective (09 Feb 2007)
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer com...
11 Moments of Truth (09 Feb 2007)
These moments come when a customer or client… 1. Hears someone else praise you or your work. 2. Likes your physical presentation (appearance, voice, and smile). 3. Is touched intellectually and ...
Moments That Matter (09 Feb 2007)
Keeping customers delighted and letting them know how valuable they are is as rain is to dry flowers. Some organizations have made outstanding Customer Service a part of their Vision, Values, Goals and Behavior. They reward and honor those internally that live these principles on a daily basis. They offer exceptional value in their own unique way and once we receive their exceptional service, we are spoiled to the point of fierce loyalty.
Putting The Service Back In Customer Service (09 Feb 2007)
The future of customer service is here. Technology has made
seeking out support faster and easier than ever. But, has
your digital age company sacrificed true service in the name
of automation?
Google Cash.
Official Google Cash How to Earn Thousands Writing Google AdWords Part-Time updated w/ 24 videos. $44.36/sale.
Loyal Customers Take Commitment (09 Feb 2007)
In today's competitive world of retail, many stores are implementing external marketing programs designed to attract new business. Unfortunately, the cost can be very high with little return on inves...
Developing A Customer Complaint System (09 Feb 2007)
The company was experiencing an increase in the number of customer complaints and an increase in the cost of processing them and we were hired to analyze the current situation and develop recommendations to increase the effectiveness of the process of administering and resolving the complaints
Clients…Do You Really Need Them? (09 Feb 2007)
Running a successful business takes a lot of energy and there are so many areas that as a business owner you need to pay attention too. It's not enough to spend heaps of time, money and resources int...
Whatever Happened To Customer Service? (09 Feb 2007)
Do you remember the last time you went into a shop and the person 'serving' raced over to you, greeted you with a lovely smile, heaps of enthusiasm and said, "Welcome to our store, what can I help yo...
Reducing Customer Resistance to Your Product or Service (09 Feb 2007)
Resistance has to do with putting up blocks that prevent us from doing, being, or accomplishing what we want for our business. When we resist things, sometimes we miss out on opportunities - opportunities to work with new people, attract new customers, or even pursue a new product or service idea which could catapult us to new levels of success. What are you resisting in your business when it comes to marketing your products and services? And, what can you do today to move through it?
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Dealing with Difficult People (09 Feb 2007)
When dealing with difficult people, stay out of it
emotionally and concentrate on listening non-defensively and
actively. People may make disparaging and emotional remarks
- don't rise to the bait!
Over Deliver - The Key to Customer Satisfaction (09 Feb 2007)
Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. Meetings In most or...
How to Deliver Exceptional Customer Service (09 Feb 2007)
Customer service is not a way of doing things - it's an attitude.
Dont Be Afraid To Give Problem Customers The Boot (09 Feb 2007)
As the business owner, it is your responsibility to meet the customer's expectations and provide good customer service. Even if your business does not involve a formal contract that spells out to the letter what should be expected, there is generally a clear understanding of what the customer expects and what you are willing to deliver. If you back peddle on your end of the bargain, let's say by serving a bad meal or losing a customer's laundry and refusing to make things right, then you are guilty of not meeting the expectations of your customer and thereby are guilty of providing bad customer service.
Whats The Customer Service Buzz About Your Business? (09 Feb 2007)
Nothing generates negative buzz about a business like bad customer service, and nothing will drive nails in a business' coffin faster. News of bad customer service travels like lightning and spreads like wildfire. Think back to the last time you were on the receiving end of bad customer service. I'd be willing to bet that you immediately went out into the world and told everyone you met about the experience. You probably also warned them to "never do business with those &^%$ or you'll get treated the same!"
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