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11 Ways to Get What You Want - Be a Clever Customer! (09 Feb 2007)
There is so much about 'customer service' in the media these days and, well, yes, maybe things aren't what they were. But you can do more, much more as a customer, to get the best results for yourself. It's in your hands...
Learning from Your Employees and Customers Complaints (09 Feb 2007)
Listening to complaints, whether they're reasonable or not, is a part of every manager's job. Sometimes complaints can be overwhelming. However, by taking them in stride with an open mind, we can learn much from our employees' and customers' feelings about the workplace.
The Marvelous World of Metaphors (09 Feb 2007)
A metaphor is a figure of speech in which a word or phrase
that means one thing is used to describe an object or ideas
to which it is not literally applicable -- a ship is said to plow the sea. Denise Shekerjian
4 Myths about Customer Value (09 Feb 2007)
"While business thinks in terms of products and derived values, customer is looking at Satisfaction"
More Customers - Watch those Little Things (09 Feb 2007)
It's a tough market out there. It has been in the past and it gets tougher every year. So there are tiny differences between what makes a customer simply satisfied or absolutely delighted. So delighted that they come back for more AND even tell their friends about you. It's not rocket science...
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Is Your CRM (Customer Relationship Management) System Doomed To Fail? (09 Feb 2007)
"Right, People. Let's blast out that mail campaign we've been planning for so long."
It's time to put your trusty CRM software to work; to let it earn its keep. You run a search of people and companies you want to target.
You soon realize something's wrong...
Why Passenger Surveys are a Transport Operators Best Friend (09 Feb 2007)
Transport operators who provide a public service are often faced with criticism from all sides. Online surveys are the ideal tool for transport operators to gain valuable feedback from their customers but also promote the improvements they have made and help maintain staff moral by being able to measure customers comments.
Raising The Bar For Online Magazine Subscription Services And Customer Service (09 Feb 2007)
Online magazine subscription retailer (Magmall.com) is relaunching its discount savings service with a brand new focus on customer service oriented benefits. Like the bionic man, the site has undergone a transformation and is faster, better and easier to use and subscribers can now change addresses and renew subscriptions year after year with MagMall's free online account manager.
The Sellers Creed (09 Feb 2007)
I will not make sales. I will make Customers.
I will target the heart of my Customer. Never their wallet.
My Customer is the lifeblood of my business.
Making Customer Satisfaction Surveys Work (09 Feb 2007)
For all businesses the customer is key. This article discusses online surveys as the ideal and cost effective way for a business to improve their customer communication, market themselves, advertise new products and gain valuable feedback.
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3 Special Benefits Every Customer Wants (09 Feb 2007)
Every customer looks for 3 special benefits when they do
business with you. They may not specifically ask for these
benefits. But you're losing sales if you don't automatically
provide all 3.
Develop Loyal Customers for a Lifetime – part 1 (1 – 10) (09 Feb 2007)
In today's competitive world of business it is more important than ever to aim for more interaction with existing customers. This article part one of two and shows the first 10 steps that will help you turn your existing customers into walking billboards for your business and help keep them as customers for a lifetime.
Develop Loyal Customers for a Lifetime – part 2 (11 – 20) (09 Feb 2007)
In today's competitive world of business it is more important than ever to aim for more interaction with existing customers. This article part two of two and shows steps 11-20 that will help you turn your existing customers into walking billboards for your business and help keep them as customers for a lifetime.
Customer Service: Why Bears Make Bad Customers (09 Feb 2007)
Sometimes on the road to finding your perfect customer, you end up with an unsavory character or two. Here's what to do when not-so-ideal customers eat up your resources.
The Logic of Emotion! (09 Feb 2007)
What are people really saying? That is truly the challenge in almost any situation! America's Happy Home Inspector, Wally Conway, uses the real estate transaction to discuss how emotion plays a part in every decision that a customer makes!
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Do You Need An Answering Service? (09 Feb 2007)
It is nothing short of annoying when a person does not have an answering service. Let's face it. In this day and age, everyone should be able to manage at least an answering machine, right? When it comes to business transactions, it is even more important to have some sort of answering service available to your customers. Whether they are calling in with orders or calling in to answer questions, you need to have the proper tools for the job and that includes a well qualified answering service.
Think Positive - Care for Your Customers (09 Feb 2007)
Operating a business on a daily basis dealing with
customers can actually be frustrating and they often don't
make it easy for you and your employees to treat them
nicely.
The New Virtual Office Worker (09 Feb 2007)
Rising gas prices are having a dramatic effect on everything in view of the fact that the economy is literally driven by the need for gas. This is reflective upon an employees need to have to commute daily...
Heroic Customer Service Ensures Lifelong Loyalty (09 Feb 2007)
The key to good customer service is meeting your clients' expectations the first time, every time. But if you want to move beyond good customer service, you have to exceed those expectations, maybe not always, but often enough for them to be impressed that you are committed to their needs as much or more than they are themselves. That kind of "heroic" customer service is what makes them loyal.
Is Your CRM System Destined To Fail? (09 Feb 2007)
San Francisco, CA (ARTICLE MARKETER) July 9, 2005 -- CRM Blog has published a free report on how to prevent your CRM system from failing. They unveil 10 'must ask' questions that should be addressed with your company (PRWEB Release http://crm.blogs.com/crm/2005/07/its_.html) the site has received numerous requests from countries around the world to post its CRM articles on the Web.
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